Customer Care Agent – Newark, CA
Pay Rate: $24.00/hr
Position Type: Full-Time, Temporary Backfill
Work Schedule: Monday – Friday, 7:30 AM – 4:00 PM
Location: Newark, CA (On-Site)
About the Role:
. This position serves as a primary point of contact for client inquiries, combining high-volume phone/email support with essential administrative data entry and records maintenance.
Key Responsibilities:
- Customer Support: Answer inbound calls, emails, and faxes to assist clients with service inquiries, resolve complaints, and follow up to ensure satisfaction.
- Data Entry & System Updates: Key in new account/box information, process computerized location changes, and assign customer departments in the database.
- Records & File Management: Organize customer documentation, maintain active filing systems, and prepare monthly records for archiving into VRC boxes.
- Team Collaboration: Work closely with the Customer Care Manager, sales representatives, and warehouse personnel to ensure seamless service delivery.
Requirements:
- Experience: Minimum of 1 year of proven customer support and administrative experience.
- Office & Technical Skills: Computer proficiency, typing speed of 45–55 WPM, touch 10-key skills, and general office equipment operation.
- Physical & Environmental Capability: Ability to stand/walk regularly, lift/carry boxes up to 50 lbs, and work comfortably in a active records warehouse environment (varying seasonal temperatures).
- Communication & Organization: Excellent English grammar, pleasant phone demeanor, strong multi-tasking skills, and time management.
How to Apply:
Interested? Apply Now!
